Remote call center jobs - no experience

Job Description of Remote call center jobs no experience:

GigCX Marketplace is partnering with TeleperformanceTurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the Remote call center jobs no experience must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

The timeframe for the program is from January 13th to April 15th, 2025. Service Providers (SP) who are prepared to commit for the entire 14-week duration will receive preferential treatment

Experience/Skills:

Team/Leadership of Remote call center jobs no experience:
• You demonstrate a sincere desire for a quality customer experience
• You have a team player attitude
• You promote a positive work environment
• You thrive in a fast-paced environment and handle change well
• You have a collaborative approach to problem solving and like sharing feedback
• You understand the value of your individual impact on the team and company's success

Technical/Functional Skills of Remote call center jobs no experience:
• You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
• Your competency in the applicable operating systems and software environment is moderate
• You demonstrate proficiency in resolving software malfunctions and glitches
• The ability to adjust your communication style to suit the needs and tone of individual customers is an important skill to possess
• Your skill set includes effectively handling customer inquiries
• You possess the capability to break down and convey intricate concepts to clients effectively
• You excel in handling volatile situations with enraged clients and finding resolutions
• You feel at ease in a training environment that includes watching self-paced educational videos
• Your dedication is evident in your commitment to keeping up-to-date on product changes and updates during tax season to efficiently serve our customers with the help of product notifications
• You are willing to offer support as required, including engaging with customers through chat

Analytical Skills of Remote call center jobs no experience:
• You possess the capability to explore, evaluate, and decide on a suitable plan of action across diverse scenarios
• You possess the ability to resolve difficult issues while demonstrating sensible decision-making
• Your adeptness in critical thinking and problem-solving is notable

Organisational skills of Remote call center jobs no experience:
• You show a proactive approach and capability to manage multiple tasks effectively.
• You perform effectively when faced with the challenge of meeting team productivity benchmarks.
• Candidates who wish to excel in the position need to be prepared to fulfill both service level and hourly contact requirements.
• You recognize and are willing to follow the schedule in a call center setting
• Your strong time management skills and understanding of the importance of touching base with a customer, even if it's just to reassure them that their issue is being looked into, are highly appreciated

Knowledge/Background experience of Remote call center jobs no experience:
• You have met the requirements for graduation from high school
• Basic familiarity with tax laws and tax concepts is recommended for this role
• Ideally, you possess background working in a call center setting and are at ease with utilizing chat as needed

Behavioral Conmpetencies of Remote call center jobs no experience:
• You possess the ability to adhere to work schedules and are open to working extra shifts when the situation calls for it.
• You are comfortable being on camera with your clientele and recognize the value of making the interaction more personable
• Emphasizing customers and their needs as a key aspect of your work, you are dedicated to fostering and preserving valuable customer relationships
• You display a positive and accommodating approach when handling challenging customer exchanges
• You have the ability to engage in active listening and employ effective questioning techniques to reach solutions efficiently

Operating Hours:
• Our business hours are structured from 8 am to midnight Eastern Standard Time, seven days a week
• The obligation is to fulfill a minimum of 30 working hours per week

Peak Period of Remote call center jobs no experience:
• Pertaining to all hours logged from April 9th to 15th.
• The mandatory expectation for service providers (SPs) is to spend no less than 30 hours working each week.
• Make a plan to work for at least 8 hours every day on April 13th, 14th, and 15th
• Services will be extended until midnight in the Eastern time zone from April 9th up to the 14th
• April 15, 2025: 8am-3am EST/EDT
• Every hour, get a boost of $5 with the Turbo Bonus.

A minimum of 30 hours per week is required for all work schedules

Mandatory Requirements of Remote call center jobs no experience:
• Being a resident of the USA is a key requirement
• Individuals must have successfully completed a background check and technical assessment to be able to attend the certification.
• For certification to be completed, one must appear on camera.

Requirements of Remote call center jobs no experience:
• Windows 10 or 11
• AMD or Intel Core Series (I3-I9)
• At least 8gb of RAM
• Webcam
• Wired Mouse
• USB Headset
• Wired Internet Connection
• Windows Computer (Mac and Chromebooks are not permitted)

Conflict of Interest:
• Individuals are not allowed to undertake gigs with Column Tax or any parties connected to Intuit

Apply Job!