Service Desk Support

Job Title: Service Desk SupportJob Description:

We are looking for a work from home Service Desk Support Specialist to provide exceptional assistance to customers and employees by handling inquiries, troubleshooting issues, and ensuring a seamless user experience. In this role, you will respond to support requests, document solutions, and escalate issues when necessary. If you have strong problem-solving skills and enjoy helping others, this is a great opportunity to grow your career while working remotely. Key Responsibilities: • Respond to customer and employee inquiries via phone, email, and chat. • Assist with account access, general troubleshooting, and system navigation. • Document support requests and resolutions in a ticketing system. • Escalate unresolved issues to the appropriate department. • Provide step-by-step guidance to users with a customer-first approach. • Stay updated on company systems, policies, and procedures. Required Qualifications: • High school diploma or equivalent. • 1+ years of experience in customer support, service desk, or help desk assistance. • Strong communication and problem-solving skills. • Ability to manage multiple support requests and work independently in a remote environment. • Comfortable using ticketing systems, support tools, and basic troubleshooting techniques. Preferred Qualifications: • Experience using service desk software (e.g., Zendesk, ServiceNow, Freshdesk). • Familiarity with basic troubleshooting for software, accounts, or online systems. • Bilingual abilities are a plus. Compensation & Benefits: • Salary: $50,000 - $70,000 per year (based on experience). • Benefits: Health, dental, vision, 401(k), and paid time off. • Work-Life Balance: 100% remote position with flexible hours. • Career Growth: Training, development programs, and leadership opportunities.

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