Live Chat Operator at Phoenix Marketing and Advertising

About the job

We are currently seeking a Chat Operator who will play a crucial role in providing exceptional customer support and assistance through chat-based interactions.

Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Responsibilities
• Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
• Develop a deep understanding of the company’s products or services to provide accurate and comprehensive assistance to customers.
• Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
• Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
• Educate customers about product features, benefits, and any available promotions or upgrades.
• Identify opportunities to promote additional products or services that align with the customer’s needs and preferences.
• Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Qualifications
• High school diploma or equivalent; additional education or training in customer service is a plus.
• Exceptional written communication skills with a strong command of grammar and spelling.
• Proficiency in typing with a high degree of accuracy.
• Strong problem-solving skills and the ability to think quickly and rationally.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with chat support software and basic computer skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
• Sales or up-selling experience is a plus but not required.

Benefits
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

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