Customer Success Advocate (West Coast Hours - Remote)

Company Overview
CourtReserve is a growing software company dedicated to serving the racquet sports market with an innovative, industry-leading solution. At CourtReserve, we live by three core values:
• Having Each Other’s Backs: We emphasize teamwork and collective success.
• Finishing the Job: We bring our best every day to deliver results.
• Having Fun: We believe in creating a workplace where laughter and joy are part of the daily experience.

We’re a fast-growing team looking for members who embody these values to help us grow and succeed together.

Job Overview

We seek team members who love helping people, enjoy solving problems, take pride in their work, and value contributing to collective team success. This is a remote/work-from-home role, but you’ll be an integral part of a collaborative team. Daily tasks include serving customers through live chat, interacting with clients via Zoom, and helping club admins succeed with CourtReserve.

Strong written and verbal communication skills are essential. You’ll need a computer with a camera and reliable internet capable of supporting consistent video calls. If you enjoy laughing while working smart, you’ll fit right in!

Details
• Full-Time: 40 hours/week
• Working Hours:
• Initial Training: 6 AM - 2 PM Pacific Time, Monday through Friday, for the first 60 days.
• Post-Training: 9 AM - 5 PM Pacific Time, Monday through Friday

This is a Remote position. Employees are responsible for creating a professional work environment that is conducive to productivity, free from significant distractions, and equipped with the necessary technology and tools.

Key Responsibilities
• Deliver exceptional customer experiences through our live chat platform.
• Maintain a responsive and trustworthy attitude to build effective communication.
• Provide grammatically correct and clear responses to address issues, offer solutions, or escalate support needs.
• Utilize team tools to enhance team success.
• Continuously expand product knowledge through active learning.
• Be flexible with additional tasks, such as phone support, email support, and writing help articles.
• Accept constructive feedback with an open mindset, ask questions, and adapt to new tools or techniques.
• Be a great teammate and actively contribute to the team environment.

Qualifications and Experience
Required:
• A computer with a camera and reliable internet capable of quality video calls.
• A collaborative mindset with a willingness to ask questions and contribute.
• A commitment to learning and professional growth.

Preferred:
• Previous software experience.
• Patience when working with new users.

Personality Profile

We are looking for someone who:
• Has a positive attitude.
• Excels in interpersonal communication (written and verbal).
• Takes ownership of their work with a commitment to quality and competence.
• Thrives in a collaborative, lively environment.
• Is highly motivated and adaptable to change.
• Balances seriousness about their work with a sense of humor.

Working Environment

This is a fast-paced environment that values teamwork, learning, and positivity. We value both results and relationships.

We are registered to hire in the following states:

Florida, Georgia, Kansas, Maryland, Minnesota, Nevada, New York, North Carolina, Pennsylvania, South Carolina, Texas, Utah

CourtReserve is an Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all applicants. If you require reasonable accommodations during the application or interview process, please contact us directly.

Apply Job!