American Airlines Work From Home ( Customer Service Agent ) @ Latest Job For USA
Posted 2025-04-06Job Description
American Airlines Work From Home ( Customer Service Agent ) @ Latest Job For USA
Job Responsibilities: Customer Service Agent
Salary: $20-30 /Hour
Company: American Airlines
Location: Santa Ana, USA
Educational Requirements: Graduate
Introduction
Is it true that you are prepared to investigate a universe of conceivable outcomes, both at work and during your downtime? Join our American Carriers family, and youÂll venture to the far corners of the planet, develop your ability and become the most ideal rendition of you. As you set out on another excursion, youÂll handle difficulties with adaptability and beauty, mastering new abilities and propelling your vocation while having a great time. Go ahead and enhance both your own and work life and bounce ready!
For what reason youÂll cherish this work
The Client care Specialist communicates with clients in a gracious, productive, well disposed and proficient way.
What youÂll do
These are the fundamental elements of the gig
This rundown is expected to mirror the present place of employment however there might be extra fundamental capabilities (and unnecessary work works) that are not referred to. The executives will change the work or require different assignments be performed when functionally important, noticing, obviously, any lawful commitments including any aggregate dealing commitments.
Issue, reissue and discount traveler tickets
Book, ticket and affirm flight reservations
Rebook travelers on oversold flights and during unpredictable tasks
Perform traveler registration and front seat task (with the exception of curbside), correct oversold seat tasks, and issue redesigns
Issue vouchers as well as direction with workers for hire for traveler inn facilities, feasts and transportation; coordinate refuel and revive
Perform traveler loading up, including ticket lift as well as ticket lift/confirmation
Work door peruser/scanner and related obligations to incorporate pre-boarding, observing/checking carryon stuff and leave column rules
Work jetways/spans for motivations behind boarding and deplaning travelers
Make boarding and flight door declarations
Convey homegrown/global flight archives
Perform traveler administration flight close-out systems
Acknowledge, check and label travelers stuff at goal focuses, full-administration ticket counters, and top notch ticket counters
Keep up with course of events of flight loading up process
Perform client assistance hands on preparing
Process and complete Mastercard stuff exchanges at stands in the ticket counter region and enactment stations
Help travelers with self-administration booth registration and stand stuff handling at ticket counters
Line lines at ticket counter stands and ticket counters
Clear/confirm global records at booth in the ticket counter region and enactment stations
Acknowledge and initiate travelers self-labeled packs at enactment stations
Help clients requiring exceptional help or in-station; help boarding, deplaning and moving non-mobile travelers, extraordinary help travelers, as well as unaccompanied minors
Perform client support work related with taking care of territorial flights and worker for hire/ground dealing with arrangements or agreements
Have normal and unsurprising participation on location, including fulfilling any obligatory additional time prerequisites.
Answer and help during security or potentially crisis circumstances
Furnish interfacing travelers with door data
Give quality client support in an expert way and as per AmericanÂs rules.
Stick to organization arrangements, systems, and execution guidelines.
Follow through with task significant preparation phases
Comply with unofficial laws (for example Speck, FAA, TSA)
Utilize numerous inward assets/frameworks including during client cooperations
Wear regalia as expected by organization strategy
Contingent upon your air terminal size, you may likewise do the accompanying:
Perform Traveler Activity Control capabilities including air to ground correspondence along with Pinnacle capabilities Help worldwide travelers through customs/migration, including stuff reevaluate Convey tickets, global flight reports and customs/movement structures
All youÂll require for progress
Least Capabilities Training and Earlier Professional training
Secondary school recognition or GED or worldwide same
Bilingual language abilities expected in certain areas
Relevant legitimate driverÂs permit as expected by neighborhood specialists
Should satisfy FAA criminal historical verifications to fit the bill for unescorted access honors to air terminal security distinguishing proof showcase regions (SIDA), if appropriate
Should have the option to get suitable air terminal power or potentially US Customs security identifications, if pertinent
Finishing of a pre-work drug screen, far reaching personal investigation as well as fingerprinting to fulfill organization and security necessities
Should be approved to work in the U.S.
Favored Capabilities Schooling and Earlier Professional training
Working information on Saber or some other Traveler Administration Framework
Past eye to eye Client assistance experience
Working in a high speed climate
What youÂll get
Go ahead and exploit all that American Aircrafts brings to the table:
Medical advantages: On the very first moment, youÂll approach your wellbeing, dental, solution and vision advantages to assist you with remaining great. Furthermore, that is only the beginning, we additionally offer virtual specialist visits, adaptable spending records from there, the sky is the limit.
Health Projects: We maintain that you should be your best self  that is the reason our health programs give you the appropriate instruments, assets and backing you want.
401(k) Program: Accessible upon enlist and, contingent upon the workgroup, boss commitments to your 401(k) program are accessible following one year.
Extra Advantages: Other incredible advantages incorporate our Worker Help Program, pet protection and limits on inns, vehicles, travels and then some
Go ahead and act naturally at American
From the colleagues we recruit to the clients we serve, consideration and variety are the underpinning of the powerful labor force at American Aircrafts. Our 20+ Representative Business Asset Gatherings are centered around interfacing our colleagues to our clients, providers, networks and investors, assisting colleagues with arriving at their maximum capacity and establishing a comprehensive workplace to address and surpass the issues of our assorted world.
Could it be said that you are prepared to feel a huge deep satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet chugging along as expected as we care for individuals on lifeÂs excursion? Go ahead and act naturally at American.
While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:
Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
Workplace safety and security: Companies have a duty to provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
Privacy and data protection: Companies are expected to handle personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.
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