Lead - E Commerce Site Merchandising

Sutherland is an experience-led digital transformation company that helps businesses achieve non-linear growth by delivering exceptionally engineered experiences for (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology, and automation.



We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.

● Optimize site configurations for UX and program, Delivers analysis of results to partners.

● Leverage knowledge of the brand, customer behavior and catalog to optimize site

search for maximum conversion, creating and connecting themes across partner

portfolio

● Deeply understand of sales and inventory levels by department/category, to proactively

identify merchandising and site opportunities

● Own and optimize site experience technology, such as search engine technology (ie.

Algolia)

● Setup and management of all marketing and promotional campaigns in accordance with

the marketing calendar; track and report on performance of campaigns for incorporation

into site marketing best practices; build and document repeatable processes

● Proactively evaluate site management tooling to identify opportunities for increased

efficiency and scale.

● Track feature performance by partner; work with product to influence product offering

strategy

● Leverage knowledge of the brand, customer behavior and catalog to drive increased

conversion and related goals through manual and programmatic merchandising

● Manage ad hoc requests to change copy throughout (TX emails, landing pages etc)

● Prioritize development and/or site enhancement work to optimally balance XYZ

● 5+ years experience in ecommerce, site marketing, design, or merchandising roles

● Demonstrated experience managing an ecommerce site (ecommerce production)

● Demonstrated experience owning traffic and conversion plans

● Demonstrated experience supporting technical product roadmaps, implementing

software applications and/or providing strategic advisory services

● Experience driving cross-functional initiatives involving partners to deliver results

● Self starter and effective at time management, ability to look across landscape and

prioritize and execute; ability to manage execution with strategic thinking

● Ability to think horizontally across many partners and their needs and strategically

connect those needs to multiple functional roadmaps within Trove

● Strong analytical skills and ability to use data to make sound decisions and provide deep

insights to partners to help them invest in and grow their business

● Attention to detail. Does not let details slip through the cracks or derail a project

● Persistence. Demonstrates willingness to go the distance to get something done

● Proactivity. Acts without being told what to do. Brings new ideas to the company

● Self-starter with well-developed interpersonal and influencing skills

● Thrives in in an ambiguous, fast-paced and high-growth start-up environment

Ideal if you have some combination of:

● Ecommerce merchandising experience

● Brand or retail experience

● Design experience

● Site marketing or SEO experience

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