CORE (Community Organized Relief Effort) is dedicated to providing emergency relief in times of crisis. Our Fire Response team is committed to supporting individuals and families affected by wildfires in Southern California. Through our CVA (Cash & Voucher Assistance) Program, we aim to provide immediate financial assistance to those in need, helping them recover and rebuild. This position is full-time temporary until July 2025 with the possibility of extension.
We are seeking a compassionate, detail-oriented, and highly organized Assistant Manager to support the Wildfire Response Cash Program. In this key role, the Assistant Manager will collaborate closely with the Cash & Voucher Assistance (CVA) Lead to oversee the design, implementation, and optimization of systems and processes for beneficiary verification and fund distribution during Phase 2, and potentially subsequent phases, of the wildfire recovery response. The Assistant Manager will serve as a primary point of contact for program participants, ensuring timely follow-up, verification, and troubleshooting to resolve issues in the redemption process.
This position demands a strong problem-solver with high emotional intelligence and the ability to work efficiently under pressure. The Assistant Manager will work alongside the CVA Lead and cross-functional teams to ensure the successful delivery of program services. A strong commitment to COREâs mission of supporting vulnerable communities is essential.
Key Responsibilities
Lead the coordination of Phase 2 of the Wildfire Response Cash Program, ensuring smooth execution of verification and fund disbursement processes in a timely manner.Collaborate with Customer Service Representatives to provide comprehensive support to beneficiaries, addressing inquiries, resolving issues, and ensuring they fully understand the process for cash assistance.Oversee the collection of required documentation from beneficiaries, guiding them through the verification and distribution process.Manage the tracking of interactions, issues, and resolutions using COREâs tracking system, ensuring accuracy and transparency.Address complex issues related to payment distribution, application errors, or missing information, escalating as necessary to the CVA Lead.Ensure the confidentiality and security of all beneficiary personal and financial information, adhering to program protocols.Provide regular updates and reports on the programâs status, ensuring effective communication with stakeholders, including beneficiaries and internal teams.Supervise and provide training and guidance to team members involved in the program, ensuring they are equipped to address beneficiary inquiries and support needs.Foster a supportive and empathetic approach to all interactions with disaster-affected individuals, maintaining the program's human-centered service delivery focus. Qualifications
Previous experience in program management, project management, or a similar role, ideally within non-profit, social services, or emergency response settings. Strong knowledge of program management, including system design, workflow management, and the ability to ensure timely and accurate execution of tasks.Exceptional communication skills, capable of conveying complex information clearly and empathetically in both written and verbal formats.High emotional intelligence and patience, with the ability to navigate sensitive and difficult conversations with individuals in crisis situations.Proven ability to multitask, problem-solve, and manage teams in fast-paced, high-pressure environments.Proficiency with technology, including customer service software, email, phone systems, and data tracking tools.Bilingual proficiency (Spanish, Armenian, or other languages spoken in affected communities) is a plus. Experience with disaster response programs, cash assistance, or financial assistance initiatives is highly preferred.Strong collaborative skills, with the ability to work effectively with diverse teams and stakeholders to achieve program objectives and deliver quality service to beneficiaries. Core Competencies
Empathy & Compassion: Demonstrates deep understanding and care for those experiencing hardship.Adaptability: Able to respond to changing needs and unexpected challenges.Attention to Detail: Ensures accuracy in documentation and communications.Team Collaboration: Works effectively with the Cash & Voucher Assistance Lead and other CORE team members to improve service delivery.Problem-Solving: Quickly assesses issues and provides appropriate solutions or guidance. Additional Information
Please submit your resume and a brief cover letter outlining your experience and interest in the role. Applications will be reviewed on a rolling basis.
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