Customer Success Program Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too!

Reporting the Sr. Director of Customer Strategy and Operations, the Customer Success Operations Program Manager ensures key programs and projects associated with the Customer Success and Support (CS&S) organizationâs priorities and strategy are executed. This role works across the CS&S organizations and with the larger business to understand initiative progress, challenges, roadblocks and issues that my delay or inhibit key projects being executed. The role provides regular communication and updates on the status of initiatives and outlines risks and opportunities with key stakeholders.

How you'll add value:

Lead and manage key initiatives and projects from initiation to completion, ensuring alignment with business objectives

Monitor project risks and escalate critical issues to ensure prompt resolution and continuous improvement

Collaborate with cross-functional teams to remove roadblocks

Develop documentation, workflows, and tracking processes

Drive automation and process optimization to enhance project delivery efficiency

Communicate to key stakeholders, program progress and updates

Other duties as assigned

What you'll need to be successful in this role:

Bachelor's degree in business, operations, or a related field

7+ years of business experience, in the SaaS industry ideally in a GTM role

3+ years of direct experience in Customer Operations, Program Management, or project management

Superior project management skills, with experience in leading cross-functional and complex projects

Proficiency in data analysis and reporting; experience with CS tools (e.g., Zendesk, Salesforce, etc.) is a plus

Excellent problem-solving and critical-thinking abilities

Strong communication and stakeholder management skills

Ability to represent complex data visually

Experience in process improvement methodologies

Thrives in a fast-paced environment

R365 Team Member Benefits & Compensation

This position has a salary range of $96,400-$144,600. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#BI-Remote

Additional Information

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

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Customer Success Program Manager

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