Onboarding & Training Specialist French & English Speaker (M/F/NB

â¡ WHO WE ARE:

Have you ever booked a hotel online? Then youâve probably used D-EDGE without knowing it.

Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGEâs ever-expanding ecosystem is a positive place to do business and grow.

Values :

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

YOUR ROLE :

Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the clientâs needs and providing the best services needed.

WHAT YOU'LL BE DOING

Ensure processes are followed for smooth activation/ implementation

Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration

Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities

Set-up products included in the contract for the hotel (except Website)

Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client

Record and update all activation/ implementation tasks and status into Salesforce CRM

Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution

Follow the onboarding journey

Keep up with D-EDGE products and features evolutions as well as the market trends in the industry.

Manage online or on site training, based on the clientâs needs

Understand and analyse the customer's need

Handle the clientâs complaints and interact with the assigned Account Manager

â WHAT YOUâVE GOT:

Being proactive and can work independently

Being flexible, and having strong analytical skills and an eye for detail

Problem-solving

Teamwork

Project Management skills

Excellent knowledge of D-EDGE solutions .

Outstanding communication and writing skills.

Experience, tools and specialist knowledge

Experience with b2b technology company or hotels

Knowledge of the Hospitality, GDS or OTA

Efficiency in Excel, MS Word, Salesforce CRM

Google Suite

Training, teaching experience is a plus

Additional Information

D-EDGE is an equal opportunity employer. We do not discriminate based on: race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Onboarding & Training Specialist French & English Speaker (M/F/NB

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