Vendor Relationship Representative I

Lessen is one of the fastest growing companies in the real estate services industry. â¯Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!â¯ But we arenât just a tech company.â¯ We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Vendor Relationship Representative I supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors.

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify, research and resolve customer issues using the companyâs web-based systems and databases

Source new vendors to perform required services, as needed

Resolve or escalate all disputes or un-satisfied service confirmations

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person

Enter information into our database and ensure consistency and accuracy

Be able to educate clients on the benefits of the Lessen service offering

Resolve most/all client and Affiliate issues without escalation

Remain on the queue and address all requests

Provide creative solutions to meet client needs and maximize value

Contribute to special projects and continuous improvement initiatives, as requested by Operationâs management or the client

Provide management with recommendations to changes in procedures, as needed

Compensation:

$19.00 an hour

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

You Should Have:

Advanced proficiencies in Microsoft Word, Excel, PowerPoint, and Outlook

Associateâs Degree or equivalent work experience (0-2)

Previous experience in Customer Service role preferred

Account Management experience a plus

Additional Information

Why Lessen:

Â· Competitive compensation

Â· Health, Dental, Vision, Life, Disability options

Â· 401K retirement savings plan

Â· Paid vacation, federal and floating holidays

Â· Maternity/Paternity Pay

Â· Career advancement opportunities

Â· All the tools youâll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Weâre looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture weâve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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Vendor Relationship Representative I

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