Site Leader

At Gopuff, we’re not just delivering convenience—we’re redefining how the world shops. Since pioneering instant needs in 2013, we’ve empowered millions of customers across the U.S. and U.K. to reclaim their time through seamless, fast and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence.

To continue shaping the future of commerce, we’re looking for an exceptional Site Leader and this is not just a job—it’s a mission.

We believe great work happens through collaboration, not competition. You foster a culture of curiosity, respect and shared success. No room for arrogance—just a commitment to helping others and making an impact together.

If you’re a high-performer who thrives in fast-paced, high-impact environments, this is your chance to build, innovate, and leave a lasting mark on one of the most disruptive industries in the world.

Are you ready to shape the future of commerce? Let’s go.

Key Responsibilities:

Team Leadership - Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment.

Inventory Management: Ensure accurate stock levels, minimising out-of-stock and overstock situations, through overseeing adherence to inventory control and replenishment processes.

Order Fulfilment: Monitor and optimise order accuracy and timeliness within the MFC.Customer Experience:

Customer Experience: Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner.

Financial Management - Full P&L responsibility for MFCs financial performance, ensuring cost-effective operations and resource allocation.

Compliance & Quality - Adhere to all company policies, including safety protocols and regulatory requirements. Responsible for conducting regular safety inspections and promoting a safe working environment.

Operational Performance - Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity. Responsible for developing and executing action plans to meet or exceed performance targets.

Requirements:

3+ years of managerial experience in either retail, hospitality, warehousing or logistics.

Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills.

Strong process focus with experience in operational excellence and delivering on compliance.

Proficiency in using data analytics and tools for continuous operational improvements.

Willing to travel as necessary to fulfil day-to-day duties.

Able to work weekends and late nights.

Benefits:

Company RSU’s (Company Shares)

Private Medical + Dental cover

Annual performance appraisal and bonus

Employee Discount + FAM membership

Career growth opportunities

Additional Information

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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