Director, CSM DACH - m/f/d (R-17609)

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at

dnb.com/careers.

Director, CSM DACH will lead the charge in ensuring our clients not only achieve but exceedtheir goals. This role requires a strategic leader with a proven track record in managing customersuccess teams and scaling customer success operations to drive significant value for our customers andthe business.

Education and Experience:

Minimum of 8 years of experience with complex, enterprise solutions in customer success or account management roles within a a technology or SaaS company

At least 5 years in a leadership role preferred

Proven track record of leading customer success teams to drive business and customer success.

Strong collaboration and influencing skills in managing to influence a matrix organisation of stakeholders are critical

Client-centric approach, with good commercial instincts

Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment

Self-starter who can work independently, enjoys solving problems and executing against plans

Strong service management and project management skills

Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people andteams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Fluency in English and German languages

Additional Information

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Director, CSM DACH - m/f/d (R-17609)

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