Account Manager - Hospitality Tech (M/F/NB)

If you ever booked a hotel online, then youâve probably used D-EDGE without knowing it.

Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

At D-EDGE we are driven by these 4 key values :

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

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The Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients.

Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts.

The mission will be to guarantee a best in class relationship between our department and our clients.

To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.

He/she is responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE.

WHAT YOUâLL BE DOING:

Portfolio Management:

Strong understanding of the portfolio of products within your region and your upsells targets.

Build deep relationships with key stakeholders.

Engage in strategic account planning.

Drives mutual value and growth for the business and key accounts.

Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.

Build a solid & strong strategy for your region to meet the company's upsell targets.

Ensure all activity is captured in the chosen CRM tool.

Prepare regular (weekly, monthly) reports on your account portfolio.

Customer Centric:

Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.

Create solid relationships in a friendly and professional manner.

Demonstrate sense of responsibility & accuracy.

Client Relationship:

Deliver impactful & effective presentations to your clients.

Effectively communicate with your clients, manage complaints and set clear expectations.

Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

WHAT YOU'VE GOT :

Technical skills

Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.

Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.

Bilingual fluency in French/English. Any other language is a plus

Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM

Leadership:

Be a team player with a solution-oriented mindset and attitude..

Become a true relationship builder, earning confidence and advocating our D-EDGE values.

Decision Making:

Able to make clear & timely decisions and give explicit and clear guidance to our customers.

Efficiency:

Able to identify proactive solutions that will be beneficial to both client and company.

Team Player:

Positive, motivated, proud of your work and engaged in the Hospitality business.

WHY YOUâLL LOVE US:

Incentives plans

Accor Employee Card: Discount on hotel bookings

12 days for volunteering

Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

Additional Information

RECRUITMENT PROCESS:

1. Telephone interview with Talent Acquisition Team Lead

(~30 minutes)

2. First interview with the your future manager including a case study (~60 minutes)

3. Second interview with our VP Account Management EMEA (~60 minutes)

Please be aware that we will be asking for work references.

D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.

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Account Manager - Hospitality Tech (M/F/NB)

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