Retention Specialist

Weâre powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, weâve been helping our community live their kind of independence, and today weâre one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFRâs Fast 100 list, Deloitteâs Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So donât miss your opportunity to join a thriving scale-up and deliver change to Australiaâs care and support sector.

Reporting to the Customer Contact Centre Manager, this role will sit within our client operations sales team and your objective will be to work with high volume client leads to qualify and convert them onto the platform to get the support they need.

This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors.

Key Accountabilities

Call all potential and existing clients to help them match with a support provider using all tools available to you

Manage and prioritise opportunities, and client interactions using our CRM system to maximise conversion rates and sales effectiveness.

Set up the clients profile to ensure they are engaged to be using the Mable platform.

Understand clients requirements, challenges, and objectives to effectively position Mable's products and services as solutions.

Be able to cross sell Mable related companies to meet customers needs.

Meet or exceed monthly and quarterly KPIâs, contributing to the overall success and growth of the company.

Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential clients

Ensure thorough and accurate record keeping is completed in our CRM system

Assist your leader/team with ad hoc tasks at their discretion.

Undertake other duties and responsibilities as required

Skills, knowledge and experience

Minimum of 1 years of experience in high volume telephone sales, preferably in a B2C environment.

Strong verbal and written communication skills to effectively engage and articulate concepts to potential clients.

Proven track record of consultative selling and closing deals with a focus on client needs and value-based selling.

Ability to build strong relationships with clients, based on trust, credibility, and responsiveness.

Proactive and driven with a strong work ethic and ability to work independently and as part of a team.

Comfortable using technology systems such as CRM systems, Google Suite, Marketplace Platforms, and virtual meeting platforms.

Ability to thrive in a fast-paced, dynamic startup environment, adapting to changing priorities and requirements.

Additional Information

Our Values

Weâre Switched On

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

Weâre Bold

Weâre ambitious and embrace creativity to solve challenges. Weâre here to reshape the industry and back big ideas.

Weâre One

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

Weâre Impactful

We work hard to deliver change. We innovate and move fast to make a difference in the sector and peopleâs lives.

Our Benefits

Power your career â¡ï¸

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away

Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

Weâre a hybrid workplace, balancing time in the office with remote work.

Take a floating public holiday

Acknowledge a significant day your way with family and friends.

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break ï¸

Get one extra paid leave day per quarter for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you donât feel like you âtick all the boxesâ, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!

We are a 2023 Circle Back Initiative Employer â we commit to respond to every applicant.

Where to find us online

Careers Page -https://bit.ly/3Mz8Ym1

Glassdoor - https://bit.ly/3z0K328

YouTube -https://bit.ly/34L7DlP

Instagram -https://bit.ly/3pgAOXk

Facebook -https://bit.ly/3ic6LhQ

LinkedIn -https://bit.ly/3ie6Q4U

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Retention Specialist

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