Who you are
We are seeking a Field Applications Engineer to support Copiaâs platform in industrial automation settings, including discrete manufacturing and material handling. This role is part of our Strategy and Operations team, partnering with sales and customer success to accelerate time to value for our customers.
Youâre interested in Copiaâs mission (rebuilding manufacturing), you enjoy interacting with customers, and driving impact in a foundational industry. Weâre looking for a strong contributor to the overall trajectory of the company.
Youâre technical with specific experience in operational technology, specifically OT networks and controls engineering exposure, and youâre excited to share that knowledge with others. Bonus points if youâve previously deployed cloud-based products to OT. You are at your best when you are helping others understand a complex problem.
About Us
Copia Automation is rebuilding a 50-year old, $170-billion industrial market from the ground up by rethinking the command and control layer, and developer tools that power process automation in almost every industrial vertical. Backed by some of the worldâs most respected investors, weâre starting by creating a complete developer toolchain for industrial automation that will change how factories are built.
See more at
copia.io
. What You'll Do:
Collaborate closely with the post-sales team to orchestrate timely and highly efficient deployments of our DeviceLink and Source Control solution, ensuring seamless integration and optimal performance for our customers
Provide comprehensive and continuous support to key accounts who have deployed Copia, serving as their primary point of contact for troubleshooting, optimization, and ongoing technical assistance
Work closely with the product and engineering teams to understand and address custom integration requirements from customers, leveraging your deep expertise in PLC automation to tailor solutions that precisely meet their unique needs and specifications
Engage proactively with customers to develop and implement best-practices for securing Operational Technology (OT) networks, while ensuring secure data and code access in alignment with industry standards and compliance requirements
Provide timely and effective technical support to customers via various communication channels, including phone, email, and chat, resolving technical issues and inquiries to ensure customer satisfaction
Utilize your expertise to travel up to 25% of the time, providing on-site technical support and guidance to customers, resolving complex issues, and ensuring optimal functionality and performance of deployed solutions in real-world environments. What You'll Need:
Bachelorâs degree or higher in an engineering discipline, with a strong foundation in technical principles and methodologies.
Demonstrate exceptional troubleshooting skills across software, hardware, and network components, ensuring uninterrupted availability and peak performance of deployed solutions through systematic analysis and resolution of technical challenges
Possess strong problem-solving skills, with the ability to swiftly identify root causes of issues and implement effective solutions to mitigate disruptions and optimize system performance
Showcase extensive experience and expertise in Programmable Logic Controllers (PLCs) and industrial automation systems, with a proven track record of successful deployments and deep understanding of industrial protocols and standards
PLC programming and networking experience with either Rockwell or Siemens PLCs
Bring 1-2 years of hands-on experience in OT networking, demonstrating competency in the Purdue model and/or related OT network architectures, along with an understanding of network security principles and practices
Exhibit some experience in at least one generalizable programming language such as SQL or Python, with the ability to leverage scripting and automation to enhance system functionality and efficiency
Have at least 1 years of experience in project management, particularly on complex projects or deployments, demonstrating strong organizational skills and the ability to drive projects to successful completion within scope, schedule, and budget constraints Nice to haves:
PLC programming and networking experience with vendors such as Rockwell, Siemens, Schneider, CODESYS, Beckhoff, Fanuc, and Cognex
Experience with common protocols such as FTP, SCP, sFTP, etc.
Experience with DevOps and Git Additional Information
Come join us!
Copia is growing extraordinarily fast. Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York, but our team is remote throughout North America.
At Copia, we donât just accept differences â we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If youâre good at what you do, come as you are. The more inclusive we are, the better our work will be. Copia is proud to be an equal opportunity workplace.
apply to this job