Associate Functional Application Specialist

We believe it takes great people to create a great product. Thatâs why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Weâre looking for an associate functional application specialist to join our global business solutions team in Tallinn and support our customer-facing and revenue generating teams. In this role, you will ensure our teams have the technical tools and knowledge needed to attract, support, and retain customers. Your expertise will help us operate efficiently and leverage the right technology to drive business success. This is a great opportunity for someone passionate about technology, problem-solving, and enabling teams to perform at their best. If youâre excited about this opportunity and thrive in a dynamic, collaborative environment, weâd love to hear from you!

Your New Adventure

Manage and support existing technical tools for customer-facing teams, handling configuration changes, troubleshooting issues, and ensuring systems run smoothly

Address operational needs while also contributing to larger initiatives like developing internal tools, onboarding new platforms, and optimizing business capabilities

Conduct research, planning, and analysis to assess and implement technical improvements

Collaborate with internal engineering teams on tooling support, engage with data teams for integration and data flows, and work with enterprise architecture for tech ecosystem alignment

Does this sound like you?

Around 2 years in a technical support role, with a basic understanding of business tooling and data flows, or strong experience in support, sales, or success with solid understanding of tooling

Familiarity with business applications, debugging, testing, and supporting the full lifecycle of applications

Ability to work effectively with cross-functional teams, including Customer Support, Success, Sales, and Partnerships

Strong communication skills with the ability to interact with both technical and non-technical stakeholders

Ability to manage your workload, prioritize tasks effectively, and proactively address conflicting priorities

A strong drive for learning, personal growth, and willingness to step in and support team members as needed

Fluency in English

Why Pipedrive?

A value-driven work environment where people come first

A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin

A team serious about getting things done while not taking ourselves too seriously

A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs

Flexible working hours as long as youâre there for your team members

Freedom to execute your ideas with a passionate and motivated team supporting you

Lots of room for personal and career development, with internal and external training opportunities

Competitive salary and bonus system and all the benefits youâd expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Additional Information

Weâre on the lookout for an associate functional application specialist to join our global business solutions team in Tallinn.

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Associate Functional Application Specialist

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