IT Help Desk Support Analyst

Bazaarvoice is looking for an IT Help Desk Analyst to join our Business Technology Operations team. The goal of the BTO team is to provide integrated technologies and quality services to enhance productivity, safeguard information, and scale in a costâeffective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You will report to the IT Help Desk Manager and will support all aspects of Bazaarvoice.

As an IT Help Desk Analyst, you will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

At Bazaarvoice, weâre not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply.

Why We Need You

Triage and respond to support requests including all support channels and walk-ups

Record problem and resolution details in ticketing system

Solve problems and support solutions related to macOS, Windows, mobile devices, office printers, A/V and video conferencing systems

Assist with automating common processes

Maintain an updated knowledge base and deliver training when needed

Onboard new hires, including provisioning of computers, accounts, and peripherals

Work alongside other IT teams to assist with OS updates, patching, and updating security controls as needed

Abide by and be an ambassador for all Bazaarvoice Security policies, and be diligent in keeping security a top priority in all your work

Additional duties as assigned

Embody Bazaarvoiceâs values

Enjoy occasional travel to other Bazaarvoice office locations within Europe (currently Belfast, Madrid, Munich, Paris, Vilnius)

What Weâll Love About You

Flexibility and ability to travel between the London office and other European locations

3+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, iOS, and Android

Skilled communicator with a focus on customer service to resolve issues effectively

Ability to tailor support for all members of the organization

Problem solver who knows how to effectively utilize resources

Highly organized and precise, with great attention to detail

Experience managing enterprise software

Experience working with endpoint configuration management tools, including Jamf and Microsoft Intune

Ability to provide concise documentation within a ticketing system

Experience with office hardware such as printers, video conferencing, and A/V systems

Ability to work weekend and off-hours on occasion

Ability and strong desire to work autonomously while achieving results

*Range quoted denotes Base Salary range

Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determiningcompensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean thatcompensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additionalcompensation incentives including an annual bonus and other great benefits.Your recruiter can share more about the salary ranges and totalcompensation package during the hiring process. If thiscompensation is somewhere in your ballpark, we encourage you to apply!

Additional Information

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IT Help Desk Support Analyst

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