Manager, Account Management
Posted 2025-04-06Who are we?
UpGuardâs mission is to protect the worldâs data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processesâwhether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the worldâs largest, fastest-growing, and most innovative companies.
We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. Weâre on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.
Where does this role fit in?
We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Manager
of Account Management. This position will report to the Head of Customer Success, Americas. Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers. We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success.What will you do?
What will you bring?
What will give you an edge?
What's in it for you?
Monthly Lifestyle subsidy:use this for financial, physical, and mental wellbeing.
WFH set-up allowance:to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.
Generous Compensation:The base salary for this role is between $120,000 and $135,000. This role also includes a quarterly bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
$1,500 USD annual Learning & Development allowance:to support your career development all team members will be able to expense development opportunities against this allowance.
Generous Annual Leave/PTO allowances:time to recharge your batteries.
18 weeks paid Parental Leave:irrespective of parenting role.
Personal Leave allowance:this includes sick & carerâs leave.
Fully remote working environment:while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.
Top-spec hardware:all team members will be provided with top-spec laptops for their roles.
Personal device security & online privacy protection subsidy:UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
Generative AI subsidy:UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
Additional Information
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UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states:
CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
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