IT Network Specialist

The IT Infrastructure team requires a Network Administrator to monitor and provide initial support on a network connectivity framework.

Staff can be located anywhere for this role. The requirement is to provide support in the APAC time zone by interfacing with and handing off to team members in other time zones.

Our client has implemented a connectivity framework that utilizes Palo Alto Prisma with 6 connection data centers globally (Equinix locations). Palo Alto Next-Gen Firewalls and Panorama form key components of this infrastructure. This framework enables customers to access our client’s AWS infrastructure through this connectivity pathway.

The members of this role will comprise a team that ensures continuous service of this infrastructure and rapid restoration in case of outage.

Tasks:

• Provide initial response to incidents raised by business teams who are actively supporting customers

• Engage in active monitoring of all connectivity infrastructure components, including key areas Palo Alto Prisma, and Equinix virtual machines across multiple data centers

• Co-ordinate active handling of incidents raised, by ensuring a technical bridge is established and bringing any additional specialists and partner technical support into the troubleshooting arena

• Contact partner technical support as needed, raising and escalating tickets as needed in those support systems

• Conduct network technical troubleshooting and executing workarounds or fixes in areas specified for administration in this role. Such areas include: Palo Alto Prisma, Equinix Virtual network infrastructure and Palo Alto Panorama and Firewalls

• Transfer ownership of incident co-ordination back to business teams where the cause is determined to be elsewhere and not part of the connectivity framework. Ensure seamless transition of the incident handling.

• Ensure managed services partner staff are fully onboarded to support and execute tasks as part of this team

• Ensure all tickets are properly managed and closed

• Ensure all reporting of SLA’s, SLO’s are accurate

• Ensure any fixes are properly managed through the implementation

• Ensure any documentation is updated, and post-incident reports are prepared

• Be an active participant in the team, ensuring complete communication of all events to colleagues

• Strong knowledge of AWS cloud networking technologies

• Strong knowledge of Palo Alto technologies

• Strong verbal, written skills

• At least three years experience in the Networking domain

• At least two years in a role that provides first or second-line technical support or incident co-ordination

• Strong troubleshooting skills of LAN, Firewall and cloud networking

• Understanding of Infrastructure as a Code and agile methodologies

• Cloud networking certification is an asset

• Palo Alto certification is an asset

• Self-motivated and autonomous

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