Manager, Medical Operations

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Manager of Medical Operations wants to continue to learn in order to allow our company to grow. This is a remote position with a Monday – Friday day shift.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

As the Manager of Medical Operations serves as a critical operational leader of the medical team. This individual plays pivotal roles in analytics and reporting, project management, capacity assessment, and staffing planning/modeling. This position is responsible for assisting with the development and implementation of department objectives, strategies, policies, and procedures while ensuring efficient operations and the achievement of high-quality outcomes. The Manager of Medical Operations collaborates with various stakeholders to align resources, manage budgets, and drive performance to support the company's growth objectives.

Responsibilities: • Develop dashboards to monitor key department metrics (turnaround time, quality, customer service, productivity, etc.) • Develop capacity models (at the subspecialty level) and ensure that all divisions/departments are staffed adequately for the scope of service and necessary turnaround time (as allowed/approved by budgeting) • Prioritize and manage multiple projects simultaneously, ensuring timely resolution and adherence to agreed-upon deadlines • Drive efficiency within the medical team • Plan and develop objectives and goals for divisions/departments; ensure development, implementation, and administration of department policies, procedures, turnaround time, and quality; participate in long-range planning and strategy development across all sites • Collaborate cross-functionally to integrate medical operations with other operational units in the business • Manage per diem (daily/hourly contractor) staffing to flex capacity as needed • Develop and support onboarding activities for new members of the medical team • Oversee and support monitoring of ongoing medical licensure and CME status of the medical staff

Experience, Education and Qualifications: • Bachelors Degree Required • Five years of prior experience in operations • Two years of experience preferred within a commercial laboratory or other healthcare environment • Proven experience in project management, strategic planning, and operational leadership • Excellent organizational and multitasking skills, with the ability to prioritize and manage multiple projects simultaneously • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and with analytics and reporting tools, such as Tableau • Demonstrated ability to solve complex problems and make timely decisions • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and with analytics and reporting tools, such as Tableau Demonstrated ability to solve complex problems and make timely decisions • Prior experience in a healthcare or clinical services environment, including familiarity with CAP/CLIA regulations, is highly desirable

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