Analyst II-Customer Service
Posted 2025-04-06Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet betterÂ.
 As part of the Kinetic family, youÂll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
 Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
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About the Role
The quota analyst is responsible for creating and maintaining technicians schedules and capacity for field service demand work. This role will work closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily. The quota analyst is responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6th of the Kinetic footprint.
What YouÂll Do
 Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets
 Maintain technician schedules, including working time, non-working days, and reoccurring activities
 Alert and collaborate with field leadership on solutions to add capacity in areas of high demand
 Coordinate travel for technicians between donor and recipient markets
 Monitor capacity solutions to ensure a return on investment and budget expectations are met
 Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments
 Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand
 Build daily/weekly reports as needed on a rotating basis
Do You Have?
 Proficient in problem solving
 Proficient in field service systems
 Knowledge of inbound dispatch systems
 Good oral and written communication skills
 Good organizational skills
 Ability to multi-task
 Innovative and highly motivated
 Ability to prioritize work
 Ability to perform in fast-paced environment
 Ability to work in a group to reach common goal
 Ability to adapt to process improvements and changes
 Knowledge of basic grammar rules and business math
 Basic PC knowledge and keyboarding skills
 Positive, outgoing attitude
Minimum Requirements
College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
The starting compensation range for this job is $50,000 to $64,300.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
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Our Benefits:
 Medical, Dental, Vision Insurance Plans
 401K Plan
 Health & Flexible Savings Account
 Life and AD&D, Spousal Life, Child Life Insurance Plans
 Educational Assistance Plan
 Identity Theft, Legal, Auto & Home and Pet Insurance
 https://windstreambenefits.com
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or WindstreamÂs network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on WindstreamÂs foreign personnel disclosure and approval requirements.
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