Call Center Rep (remote)

Looking for customer service professionals to join our team! Call Center Representative will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. Training for this position is onsite in Hunt Valley and will transition to remote after training is completed.

RESPONSIBILITIES: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills

#zr QUALIFICATIONS: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills

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Remote

About the Company:
Kennedy Services

Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.

Company Size:
1 to 9 employees

Industry:
Staffing/Employment Agencies

Founded:
1978

Website:
https://kennedy-services.com/

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