Live Chat Customer Service Agent

Company Profile

Started in 1982 in Manila Philippines by Engr. Solomon Provido, a registered Mechanical Engineer AND Electrical Engineer. Through the years, CEI has slowly but surely created a name for itself as one of the country’s most trusted and reliable consulting engineers.

CEI was accredited by the former NMYC as a partner in the implementation of overseas certification program in 1992, on all trade areas.

CEI joined the roster of accredited consulting engineers center of POEA in conducting trade testing on government to government hiring program for Taiwan, Kuwait, Saudi Arabia, Qatar and many more. Aside from foreign principal, CEI also serves multinational companies with local subsidiaries.

Today, Ronson Provido, PE, envisioned to continue his father’s legacy. Inspired by his integrity, professionalism, and passion. Ronson, together with his team, is committed to providing you the highest quality engineering design experience. Ronson is currently licensed in California, Nevada, New Mexico, Texas, Arizona, Georgia, and Colorado.

With combined experience of over a Century’ years of experience, we share a vision of missions-focused engineering, transforming the lives of others, a key concept that provide direction and insight towards successful projects.

We are looking for a Remote Live Chat Agent to assist customers with inquiries, bookings, and support through online chat. You will provide prompt and friendly service while handling multiple conversations efficiently. The duties and responsibilities include performing the day-to-day administrative secretarial and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor.

Key Responsibilities: • Respond to customer inquiries via live chat in a timely manner. • Assist guests with reservations, cancellations, and modifications. • Provide information on hotel services, promotions, and policies. • Troubleshoot customer issues and escalate when needed. • Maintain accurate records of guest interactions and transactions. • Provide high-level administrative support to the executive team. • Manage schedules, appointments, and travel arrangements. • Prepare and edit correspondence, reports, and presentations. • Coordinate meetings and events, including logistics and materials preparation. • Handle confidential information with discretion and professionalism. • Assist in project management and follow-up on action items. • Act as a liaison between executives and internal/external stakeholders.

Requirements: • Previous experience in customer service, hospitality, or chat support is a plus. • Strong written communication and problem-solving skills. • Ability to multitask and handle multiple chats at once. • Basic knowledge of hotel booking systems is a bonus. • Availability for flexible shifts, including weekends and holidays. • Excellent organizational and time-management skills. • Strong written and verbal communication abilities. • Proficiency in MS Office and other relevant software. • Ability to multitask and prioritize tasks effectively. • High level of discretion and confidentiality. • Strong attention to detail and problem-solving skills.

MINIMUM EDUCATION REQUIRED:

High school diploma or equivalent

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