Service Representative - Remote Wisconsin

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Your role in our mission

Essential Job Functions
• Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
• Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
• Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
• Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
• Monitors processes and resolves participant issues; escalates as appropriate.

Basic Qualifications
• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Three or more years of business process outsourcing, consulting or systems implementation experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure

Other Qualifications
• Organizational and time management skills
• Communication, presentation and facilitation skills
• Ability to conceptualize, develop and apply business and management consulting applications and services
• Ability to assess clients' business and identify improvement opportunities
• Willingness to travel

Work Environment
• Office environment

What we're looking for

What you should expect in this role

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The pay range for this position is $54,300.00 - $77,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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