Process Improvement - Customer Engagement Specialist

Description:
• Build and maintain reporting & insights systems supporting business requirements.
• Develop and document workflows and processes for articulating requirements.
• Create training materials and presentations for new technologies.
• Manage transitioning programs from legacy to newer telecom technology options.
• Engage with customers for technology upgrades and satisfaction.
• Maintain accurate records of customer/stakeholder interactions and feedback.
• Identify and implement process improvements for customer experience.

Requirements: • Bachelor’s degree in business administration, Communications, or a related field preferred. • 5+ years of experience in process improvement and customer engagement. • 2+ years of program management experience preferred. • 5+ years of Telecommunications experience including order management/provisioning. • 2+ years of technical requirements gathering experience. • Strong process creation and documentation skills. • Excellent communication and presentation abilities. • Customer service experience and ability to persuade and influence customer decisions.

Benefits:
• Competitive medical, dental, vision, and life insurance.
• Employee assistance program.
• 401K plan with company match.
• Comprehensive benefit program including voluntary benefits.
• Paid time off programs for overall wellness.

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