Customer Service Representative - FULLY REMOTE

We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Responsibilities
• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into a computer in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.

Skills/Knowledge:
• Previous call center experience preferred.
• Previous customer service experience.
• Utilities customer service experience preferred.
• Medical office setting customer service experience preferred.

Requirements: • Education: • High School Diploma or GED Equivalent. • Ability to pass a criminal background check. • Competencies: • Reliable internet connection and attendance. • Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette. • Basic computer navigation skills. • Quick and correct typing - ability to create grammatically correct responses without spelling errors. • Positive attitude and a passion for learning.

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