Customer Service & Sales Support (Remote)

We are a leading B2B apparel and hard goods manufacturer, serving a diverse range of clients across multiple retail channels. Our commitment to quality, innovation, and customer satisfaction has positioned us as a trusted partner in the marketplace. As we continue to grow, we are looking for a Customer Service & Sales Support Specialist to join our dynamic team.

Position Overview:

As the first point of contact for our customers and sales representatives, you will play a crucial role in ensuring smooth operations and outstanding customer service. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate is self-motivated and able to work independently while collaborating effectively with remote teams.

Job requirements can be satisfied fully remotely. Being within driving distance of our primary manufacturing facility is a big plus.

Key Responsibilities: • Process customer orders accurately and ensure follow-through to shipment. • Provide timely and professional support to customers and sales representatives. • Work closely with the sales, art, and shipping teams to ensure seamless order fulfillment. • Assist the national sales team with inquiries, product availability, and order tracking. • Address customer concerns and provide solutions with a customer-first approach. • Maintain accurate records of customer interactions and transactions. • Support other administrative tasks as needed.

What We’re Looking For:
• 3+ years of experience in customer service, sales support, and order processing
• Ability to work independently while managing multiple responsibilities.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office as well as a high level of learning and navigating complex software interfaces.
• Experience working collaboratively across remote teams in a remote environment.
• A proactive, problem-solving mindset with a focus on customer satisfaction.

Job Types: Full-time, Part-time

Pay: $24.00 - $26.00 per hour

Expected hours: 25 – 40 per week

Shift:
• Day shift

Education:
• High school or equivalent (Required)

Work Location: Hybrid remote in Township of Wall, NJ 07719

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