Inbound Phone Support Agent - Remote

Job Title: Inbound Phone Support Agent

Company: RemedyMeds

Location: Remote (within the U.S.)

Job Type: Full-Time

Compensation: $20.00 per hour

Hours: 8:00 AM - 8:00 PM EST, Monday - Sunday (shifts vary)

About RemedyMeds

RemedyMeds is a leading telehealth company specializing in weight-loss prescription medications. Our mission is to provide accessible and effective weight-loss solutions to patients nationwide through our subscription-based telehealth platform. We pride ourselves on delivering high-quality care and exceptional patient support, empowering individuals to achieve their health goals.

Job Overview

We are seeking a compassionate and professional Inbound Phone Support Agent to join our dynamic team. In this fully remote role, you will handle incoming calls from patients, provide empathetic support, and assist with inquiries related to subscriptions, appointments, medication refills, and general concerns. The ideal candidate excels in communication, thrives in a fast-paced environment, and is dedicated to ensuring a positive patient experience.

Key Responsibilities
• Respond to incoming patient calls with a warm, empathetic, and solution-oriented approach.
• Assist with inquiries about weight-loss prescriptions, appointments, and subscription plans.
• Provide clear and accurate information regarding billing, medication usage, and treatment plans.
• Troubleshoot and resolve payment processing issues.
• Follow company scripts and guidelines to ensure consistency and a positive patient experience.
• Accurately document call interactions and patient concerns in the CRM system.
• Collaborate with internal teams to address and resolve patient issues efficiently.
• Escalate complex cases to the appropriate department when necessary.
• Maintain strict compliance with HIPAA and other healthcare privacy regulations.

Qualifications

Education:
• High School Diploma Education
• Associates & Bachelor's degree or higher (preferred).

Experience:
• Minimum of 1 year in customer service, call center, or healthcare-related support (preferred).

Skills:
• Exceptional verbal and written communication skills.
• Ability to manage high call volumes with patience and professionalism.
• Familiarity with telehealth platforms and electronic medical records (EMR) is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaborate effectively with a team.

Technical Requirements: • Reliable internet connection and a quiet, distraction-free workspace. • Proficiency in using customer support software and call-handling systems.

Why Join Us?

At RemedyMeds, we foster a supportive and inclusive environment where team members feel valued and empowered. As part of our team, you'll contribute to transforming lives through accessible healthcare solutions while growing your career in the telehealth industry.

Equal Opportunity Employer

RemedyMeds is committed to creating a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply and are proud to be an equal opportunity employer.

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