(ZP414) - Inside Sales Representative (Customer Service)

Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel industry.
Responsibilities :
Peninsula Steel is seeking a dynamic Inside Sales Representative to join our dedicated Customer Service team. As a key member of our organization, you'll play a crucial role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.
Responsibilities :
• Reach out to existing and potential customers to address their needs and explore sales opportunities.
• Serve as an internal account coordinator for designated accounts.
• Cultivate relationships with new clients to expand our customer base.
• Provide accurate quotes, enter orders into the system, and follow up on transactions.
• Collaborate with the Sales team to share insights on potential sales leads.
• Ensure timely and quality delivery of customer orders, liaising with logistics as needed.
• Support fellow Inside Sales Representatives in managing and growing their accounts.
• Recommend suitable products to customers based on their requirements.
• Address customer inquiries regarding products, pricing, availability, and credit terms.
• Offer ongoing support and consultation to clients.
• Distribute product samples and catalogs to interested customers.
• Identify potential customers through business directories and referrals.
• Stay updated on market trends, product developments, and competitors' activities.
• Gather credit information on prospective clients and facilitate order processing.
• Engage in negotiations with retail partners to enhance product visibility and promotion.
• Coordinate the resolution of customer complaints to ensure satisfaction.
• Uphold a high standard of customer service to reinforce client loyalty.
• Enter orders efficiently using SAP software.
Qualifications :
• Proficient in English (Advanced level).
• High School Diploma or equivalent education.
• 2 years of experience in customer service or inside sales roles.
• Experience in call centers, particularly for bilingual campaigns, is advantageous.
• Proficiency in Microsoft Office suite and SAP software.
• Strong verbal and written communication skills.
• Active listening abilities and critical thinking.
• Exceptional attention to detail.
Location : This position is exclusively open to residents of Nuevo Leon, Mexico.
We Offer :
• Competitive compensation with all Mexican legal benefits.
• Weekly pay schedule.
• Comprehensive paid training program.
• Provision of necessary equipment.
• Direct hire (No outsourcing or staffing agencies)
• Remote position with Monday to Friday schedule, from 6:00 AM to 4:00 PM.

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