Virtual Apron Design Specialist Closets - Remote

Position Purpose:

The Virtual Design Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and virtual design presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. The Virtual Design Specialist is also responsible for qualifying new customers, inquiring and understanding about the customer needs, creating designs and quotes for new projects, obtaining payment, effectively working with our PRO teams to handle PRO customers, and ensuring a consistent differentiated customer experience that shares the value of The Home Depot

Key Responsibilities: • 30% - Customer Service - Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates • 10% - Other - Perform other duties as required by management • 30% - Sell - Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price • 30% - Support - Answer store associate configurator calls.

Direct Manager/Direct Reports:
• This Position typically reports to the Contact Center Supervisor
• This Position has 0 Direct Reports

Travel Requirements: • Typically requires overnight travel less than 5% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: • Must be 18 years of age or older • Must be legally permitted to work in the United States

Preferred Qualifications: • Working knowledge of Microsoft Office Suite • Excellent written and verbal communication skills • Previous customer service contact center experience or retail sales experience • Consultative selling experience, ability to drive sales • 5+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:
• 5

Preferred Years of Work Experience:
• 5

Minimum Leadership Experience:
• No previous leadership experience

Preferred Leadership Experience:
• No previous leadership experience

Certifications:
• None

Competencies:
• Action Oriented
• Tech Savvy
• Communicates Effectively
• Customer Focus
• Organizational Savvy
• Prior customer service and sales experience selling
• Strong verbal and written communication
• Strong computer skills
• Passion for providing customers excellent service to meet their unique needs
• Ability to perform responsibilities of the role with minimal supervision

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