Customer Service Representative (m/f/d) - Maternity Cover

# Innovation # Teamwork # Initiative are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company – then join us and help us grow our teams that save lives every day.

We are a dynamic, rapidly growing company, and we are seeking a highly motivated Customer Service Representative (f/m/d) to join our Italian office for a maternity cover. This role offers an exciting opportunity to provide front-line support for customer inquiries and play a key role in supporting sales operations.

This position is being filled in accordance with Italian Law 68/99 (CategorieProtette), and we strongly encourage individuals with disabilities to apply and become part of our team.

What's In It For You
• Stay Active – Enjoy an annual fitness subsidy to support your healthy lifestyle.
• Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
• Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
• Vacation Time – In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
• Smart Spending – Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.
• Daily Meals Covered – Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.
• A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
• Boost Your Investments – Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
• Accident Insurance – Stay protected with comprehensive accident insurance during all business trips.

Main Responsibilities
• Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
• Utilize company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs
• Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
• Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
• Build and maintain strong, trust-based customer relationships through excellent service and proactive support
• Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
• Maintain and update customer databases with care and precision, supporting data integrity and process efficiency

What We're Looking For
• Bachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered
• Minimum of 2 years’ experience in Customer Service, Sales, or another customer-focused role
• Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems
• Advanced written and spoken English

As we require fluently English skills and the process will involve English speaking colleagues, we are looking forward to receiving your CV in English.

At Penumbra, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team.

To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.

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