Global Program Advisor - US Large Enterprises

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Program Advisor will be a key consultant to the Global Commercial Service (GCS) Large Enterprises team. The purpose of this position is to provide guidance, direction, and assistance to our US Large Enterprises (USLE) Client Management Team. The Global Program Advisor will facilitate communication to grow satisfaction and charge volume in our global programs for our US based clients. Increased client satisfaction will lead to increased account retention and US& global Charge Volume.

This role is part of our Global Implementation Team with Commercial Business Enablement (CBE). The Program Advisory team works to support the role of consultants for USLE. The Global Program Advisor will facilitate smooth implementation and support day-to-day program management of our external clients by offering contacts, solutions, process steps to our Client Managers and US Specialists.

Responsibilities include but are not limited to
• Consulting client managers for global expansion opportunities by leveraging specialized Amex commercial products, servicing, tools, and process knowledge available internationally.
• Partner with client managers with client projects, help sourcing information involving multiple markets.
• Global onboarding of Program Administrators, ensuring @work, online offline access are granted in each market for effective Amex program management.
• Ensuring client relationship across Amex including Bank partner markets is effectively maintained.
• Support clients during program shut down situations in international markets, help escalating to risk and senior leadership on time for effective resolution and minimize impact on Amex-client global relationship.
• Work towards global process efficiencies, helping new colleagues to adapt and learn Amex global footprint, be a part of new hire training team hosted by sales enablement team.
• Access global market client hierarchy and card systems to help, support our client’s needs during exigencies and program maintenance.
• Keeping the team apprised of critical regulatory changes, Know Your Customer (KYC) requirements to make our clients comply with local market Anti-monday Laudnering (AML), compliance, and data security requirements.
• Providing market-specific programs’ set-up requirements, collateral and contacts.
• Consulting on continually evolving market requirements, including identifying core themes to help mitigate/solve/educate

Minimum Qualifications: • Strong leadership skills to hold teams accountable across global markets to resolve customer pain points and provide faster resolution. • Self-starter and should have strong and successful experience of working with global markets and teams/business units. • Proficient PC skills including Microsoft Office packages  • Talent for effectively interfacing at all levels within an organization  • Must demonstrate excellent written and verbal communication skills  • Strong interpersonal skills to develop and foster positive business relationships  • Ability for detailed follow-up and problem-solving skills with internal and external clients  • Ability to analyze and consult directly with mostly internal account managers and their client specialists, account consultancy teams in all regions  • Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy  • Proven ability to work well within a team servicing environment as well as work independently with minimal supervision 

Preferred Qualifications: • Strong Amex network and contacts, should be able to self-navigate to meet business objectives. • Must have experience and knowledge of various Amex systems in place across regions. • Strong and proven experience of meeting these important team goals which impact charge volume for GCS. • Knowledge of key systems from a functional standpoint such as CLIC/IMSW/@ Work/GREG CAS, MYSU etc., as expected • Corporate product expertise is essential • Strong project management skills • Any additional language skills are a plus

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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