Apple Support College Program Home Advisor - University

Minimum Qualifications
• Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
• A quiet home workspace, ergonomic chair, desk
• A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
• Available for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, eight hour shifts during the week and one eight hour shift on Saturdays
• Post training, available to work 20 weekly hours, similar to the training schedule
• Able to flex up or down in weekly hours when school is not in session, based on business needs
• Able to meet minimum typing speed of 40 WPM while talking with customers
• Successful completion of a pre-employment assessment, background check and initial training
• 2.7 GPA

Preferred Qualifications
• Business, Communications, Computer Science, Engineering or any other tech related major
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Approach opportunities flexibly and with good judgment
• Model high standards and demonstrate quality, honesty and accountability
• Able to navigate difficult conversations and display resilience after challenging situations
• Potential to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrive on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize and prioritize
• Able to research and grasp technical information across multiple tools while respecting customer privacy
• Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Makes space to listen, learn, and amplify diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Additional Requirements
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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