Short-Term Rental Guest Services Agent- Airbnb and Logify?/ZR__JOB

Position: Short-Term Rental Guest Services Agent- Airbnb and Logify (ZR_20322_JOB)

Brunt Work | Full time: 35 paid hours per week or more
Short-Term Rental Guest Services Agent - Airbnb and Logify (_JOB)
• Work Timezone - Must be a City eg London Championsgate, FL
• Work Schedule - Fixed Schedule
• Job Type - Full time: 35 paid hours per week or more
• Date Opened - 02/20/2025
• Remote Job
• Industry - Other
Job Description

This is a remote position.

Job Highlights:
• Schedule:

Monday to Friday, 9 AM to 6 PM with a 1-hour unpaid break

Client Overview

Join a thriving vacation rental management company that’s revolutionizing the guest experience in the heart of Orlando’s tourism industry. Our client is on an exciting growth trajectory, expanding their portfolio of high-end vacation homes and seeking passionate individuals to be the face of their brand. As part of a dynamic team, you’ll play a crucial role in creating unforgettable stays for guests from worldwide, all while contributing to the company’s ambitious expansion plans.

Step into an exciting role as a full-time Guest Services and Reservations Specialist for a rapidly expanding vacation rental management company in Orlando. This position offers a unique blend of customer service excellence and hospitality management, perfect for those who thrive in a fast-paced, guest-centric environment. You’ll be at the forefront of guest communications, leveraging cutting-edge property management technology to ensure seamless experiences from booking to check-out.

As the company grows its impressive portfolio of vacation homes, you’ll have the opportunity to grow with it, potentially expanding your skills into sales and property acquisition. This role is ideal for proactive problem-solvers who are passionate about creating exceptional guest experiences and are excited by the prospect of contributing to a company’s significant growth journey.
Responsibilities
• Serve as the primary point of contact for guests, managing all communications through the Airbnb platform with professionalism and warmth.
• Handle the full cycle of reservations, including inquiries, bookings, modifications, and cancellations with efficiency and attention to detail.
• Proactively address guest needs and swiftly resolve any issues that arise, ensuring consistently high levels of guest satisfaction.
• Collaborate closely with on-site staff to maintain impeccable property standards and coordinate guest requests.
• Utilize Logify property management software to streamline internal operations and task management.
• During quieter periods, assist with additional projects that may include sales-related activities, contributing to the company’s growth initiatives.
• Stay updated on local attractions, events, and services to provide valuable recommendations to guests, enhancing their overall experience.
Requirements
• Proven track record of at least 1 year working with the Airbnb platform, demonstrating in-depth knowledge of its features and best practices.
• Exceptional written and verbal English communication skills, with the ability to convey warmth and professionalism in all interactions.
• Strong problem-solving abilities and a customer-first mindset, capable of thinking on your feet to resolve guest concerns efficiently.
• Proficiency in using property management software, with experience in Logify being a significant advantage.
• Demonstrated ability to work independently and manage time effectively in a remote setting, showing initiative and self-motivation.
• Tech-savvy with a quick learning curve for new tools and processes.
• Flexibility to adapt to the evolving needs of a growing business, including potential future involvement in sales-related tasks.
• Passion for the hospitality industry and a genuine desire to create exceptional guest experiences.

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates, and the rate depends on your performance in the application process.
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