Customer Service Representative - San Juan, Puerto Rico

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work for our inbound call center to make the connection and ensure timely delivery to those patients reaching out. We’re seeing individuals interested in training onsite for 3 weeks, then once training is complete, there is an opportunity to work remotely from your home.

Are we busy, absolutely! Do you get a guarantee of 40 hours per week, absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, benefits verification, and insurance coverage.

Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Do you have customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career.

Our application process is 2 simple steps.
• Apply online.
• Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!

Onsite Training is 3 weeks long, Monday through Friday from 9am-5pm. We do not train on Saturdays, but we will need people to be willing to work on Saturday once training is over.

We Are Seeking Someone Willing To Work a Minimum Of 40hrs a Week After Training. You Will Be Given a Specific Schedule Based On Business Need And Operating Hours (Monday Through Saturday). Some Of The Schedules We Have Available Are
• 7:30am – 4:30pm
• 9:00am – 6:00pm
• 10:00am – 7:00pm
• 1:00pm – 10:00pm

Required Qualifications
• Bilingual in both Spanish and English
• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• One year computer keyboarding experience, skills and aptitude.

Preferred Qualifications
• Certified Pharmacy Technician, CPhT or ExCPT
• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

Education
• High School Diploma or Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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