Apple MacOS Desktop Support III - Hybrid (Seattle Only)

About the position

RCG is a growing federal contracting company and certified as a Great Place to Work. We are looking for strongly qualified people to join our team. Currently, we are seeking an Apple MacOS Desktop Support III for a full-time hybrid position as part of an ongoing contract in Seattle, WA. Please note: all candidates must be a U.S. Citizen or Permanent Resident and hold or be able to hold a current, Public Trust and DoD 8570-compliant certifications. The successful candidate will receive a contingent offer based on the outcome of a government background check. This will take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.

Responsibilities
• Providing technical assistance to users experiencing issues with their Mac computers, including troubleshooting hardware and software problems, installing updates, configuring settings, and resolving network connectivity issues.
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• Diagnosing and resolving issues related to macOS operating system, applications, hardware malfunctions, and network connectivity.
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• Deploying updates, patches, and new software applications on Mac systems.
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• Identifying and addressing hardware problems with Mac devices, including peripherals.
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• Providing basic training to users on macOS features and functionalities.
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• Managing user accounts, permissions, and access levels on Mac systems.
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• Implementing and monitoring security measures to protect Mac systems from threats.
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• Logging and managing support tickets through a ticketing system, ensuring timely resolution.
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• Working with other IT personnel to address complex issues and coordinate system deployments.

Requirements
• 3-5 years in Mac desktop support or enterprise environments.
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• Experience in automation using tools like Automator, Apple Configurator, or scripting languages.
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• Proven experience managing enterprise-scale macOS deployments.
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• Strong mentorship skills for guiding Level 1 and Level 2 technicians.
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• Excellent written documentation skills for knowledge base articles.
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• Strategic thinking for improving workflows and system configurations.
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• Proficiency in macOS command-line tools and scripting (e.g., Bash, Python, or AppleScript).
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• Advanced expertise with device management tools like Jamf Pro, Kandji, or Workspace ONE.
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• Experience in managing and troubleshooting Active Directory (AD) integration with macOS.
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• Familiarity with security tools and protocols for macOS (e.g., FileVault, Gatekeeper, SIP).
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• Exceptional written and verbal communication skills in the English language.
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• Excellent organizational skills.
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• Must be able to handle a high-stress environment.

Nice-to-haves
• Apple Certified IT Professional (ACTP).
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• Certifications in MDM solutions (e.g., Jamf 200 or higher).
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• CompTIA Advanced Security Practitioner (CASP) or equivalent (optional but useful).

Benefits

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