Learning Experience Designer , Ring Global Learning and Quality
Posted 2025-04-06Ring's Global Learning and Quality team is seeking an innovative Instructional Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning and developing others. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, coupled with strong project management and communication skills. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards. We value creative problem-solvers who can "think big" and have an innovation-focused mindset with the ability to execute quickly. Your experience in designing performance-based learning outcomes and your adaptability will be key in driving continuous improvement of our learning experiences. Join us in creating world-class learning solutions that empower Ring associates globally.
Key job responsibilities
 Analyze, design, develop, and evaluate training solutions aligned with business objectives
 Partner with stakeholders and SMEs to gather requirements and create learning content
 Design and develop engaging multimedia content using various authoring tools
 Create storyboards, scripts, and job aids that support learning objectives
 Apply adult learning principles and instructional design methodologies to course development
 Ensure consistency in learning design across multiple programs and platforms
 Manage multiple projects simultaneously while meeting tight deadlines
 Conduct needs assessments and identify performance gaps
 Measure and evaluate training effectiveness through various assessment methods
 Stay current with industry trends and learning technologies
 Maintain course content and curriculum documentation
 Provide recommendations for continuous improvement of learning programs
About the team
Our team is dedicated and responsible for the learning and development of Ring Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.
BASIC QUALIFICATIONS
 Bachelor's degree in Instructional Design, Education, Business, or related field
 3+ years experience in instructional design, training development, and e-learning creation
 Proven experience with Articulate 360/Storyline or similar authoring tools
 Demonstrated ability to create engaging training materials including e-learning courses, instructor-led materials, job aids, and multimedia content
 Experience managing multiple projects and implementing process improvements
 Track record of working cross-functionally with technical and non-technical teams
 Experience using data and metrics to drive program improvements
 Advanced multimedia development skills (video, graphics, audio)
 Experience with system simulations and basic HTML
 Background in process improvement initiatives
 Experience working in a fast-paced, global environment
PREFERRED QUALIFICATIONS
 Master's Degree in Instructional Design, Learning Technology, or related field
 Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap
 Experience with evidence-based instructional design and learning analytics
 Multimedia development capabilities (video editing, graphics design, animation)
 Basic HTML and system simulation skills
 Experience building and managing complex project schedules
 History of success in fast-paced, global environments
 Proven ability to measure and communicate learning impact to stakeholders
 Portfolio of eLearning samples required at interview
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