Associate Client Manager, Customer Success - Walmart Center of Excellence

Company Description

Reference ID: REFID761963

Location: Hybrid but must be based in NW Arkansas area (Bentonville, Rogers, Fayetteville, Springdale) with the ability to work on-site in a client office 2-3 days a week

Job Description

As a Customer Success Associate Client Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQ's performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities
• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time
• Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Lead client presentations with proactive insights and action-oriented recommendations
• Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
• Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
• Understand client structure and organization
• Determine ROI of NielsenIQ recommendations and solutions
• Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing

Qualifications

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.
• College/University Undergraduate or master’s degree
• Prior experience with NielsenIQ solutions
• Collaborating with teams and working in a matrixed environment
• Time management & prioritization
• Experience working with complex client relationships and client issue resolution
• Highly proficient in Microsoft Office
• Proficiency in BI Tools a plus (PowerBI, Tableau)
• Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)
• 2-3 years of CPG/Retail industry experience preferred

Additional Information

Describe your perks and culture

Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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