Senior Program / Product Manager, After Market Services, Australia Team
Posted 2025-04-05Senior Program / Product Manager, After Market Services, Australia Team
Job ID: 2912586 | Amazon Commercial Services Pty Ltd
Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.
The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Senior Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New) and oversight on the North Star of AMS (Unsellable Recovery), coordinating across the team and leading Quarterly reviews with the leadership team. The role is highly visible, and it'll require someone who is motivated to make a big impact.
You'll have the opportunity to make a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.
As a Senior Product / Program Manager, you'll:
 Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns
 Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
 Own strategic planning and present complex topics to senior leadership
 Leverage data-driven insights to make informed decisions and drive innovation
 Build and maintain strong relationships across multiple internal teams
The ideal candidate for this role will have proven skills in managing complex Programs or businesses, a strong understanding of making data-driven decisions, bringing new ideas to market, influencing others, and launching / optimizing processes from an operational and Tech POV. They'll have a demonstrated ability to build strong relationships, and deliver results under ambiguity. They have an entrepreneurial spirit, are able to roll up their sleeves (can be scrappy), and be creative and innovative in order to generate a best-in-class product design tailored to AU and SG customers and deliver results. Finally, a successful candidate must be able to work across multiple internal teams, leverage existing Amazon resources, and influence even without direct authority.
Key job responsibilities:  Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns  Analyze and optimize current Programs and Processes based on business priorities  Partner with cross-functional teams to develop long-term visions and strategies  Participate in business planning and reviews with executive representatives  Effectively communicate complex topics to senior leaders to align on approaches
A day in the life:
As a Senior Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.
About the team:
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges.
Minimum Qualifications:  5+ years of product or program management, product marketing, business development or technology experience  Bachelor's degree or equivalent  Experience owning/driving roadmap strategy and definition  Experience with end to end product delivery  Experience with feature delivery and tradeoffs of a product  Experience as a product manager or owner  Experience owning technology products PREFERRED QUALIFICATIONS  Experience in influencing senior leadership through data driven insights  Experience working across functional teams and senior stakeholders
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#J-18808-Ljbffr
Skills:
Analysis Skills, Business Development, Business Operations, Business Plan, Communication Skills, Cross-Functional, Customer Experience, Customer Satisfaction, Data Analysis, Entrepreneurship, Leadership, Operations Processes, Performance Metrics, Process Improvement, Product Design, Product Management, Product Marketing, Product Programs, Project/Program Management, Returns Processing, Sales, Sales Prospecting, Strategic Planning, Sustainability, Team Lead/Manager, Team Player
About the Company:
Amazon
At Amazon, we donÂt wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. LetÂs build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, weÂll add jobs that havenÂt been invented yet.
ItÂs Always Day 1
At Amazon, itÂs always ÂDay 1. Now, what does this mean and why does it matter? It means that our approach remains the same as it was on AmazonÂs very first day  to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. ÂStaying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight, he wrote. ÂA customer-obsessed culture best creates the conditions where all of that can happen. You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They arenÂt just a pretty inspirational wall hanging. Amazonians use them, every day, whether theyÂre discussing ideas for new projects, deciding on the best solution for a customerÂs problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Company Size:
10,000 employees or more
Industry:
Retail
Founded:
1994
Website:
http://Amazon.com/militaryroles
Apply Job!