Licensed Property & Casualty Insurance Agent (Remote) - (English or Bilingual Spanish)

About the position

The Licensed Property & Casualty Insurance Agent position at Concentrix is a remote role that requires an active resident license to sell property and casualty insurance. This position involves interfacing with customers through inbound and outbound calls, as well as online interactions, to provide customer service support and resolve routine problems and inquiries related to client products and services. Concentrix is recognized for its inclusive culture and commitment to employee growth, making it an ideal place for individuals seeking a career change in a supportive environment. The company has received accolades such as 'World's Best Workplaces' and 'Best Companies for Career Growth', highlighting its dedication to employee satisfaction and development. As a Licensed Property & Casualty Insurance Agent, you will be part of a diverse team representing over 70 countries, where collaboration and mutual support are key to success. The role emphasizes the importance of delivering exceptional customer experiences and requires agents to actively listen, ask questions to identify customer needs, and provide expert advice on plan options, coverages, and pricing. You will also be responsible for processing new and amended enrollments, ensuring that clients' customers receive authentic and satisfactory experiences. Concentrix is committed to the career growth and personal development of its employees, offering extensive training and support. The company promotes from within, with approximately 80% of its managers and leaders having been promoted from entry-level positions. This role provides a unique opportunity to build lasting relationships while advancing your career in a dynamic and innovative environment.

Responsibilities
• Interface with customers via inbound/outbound calls and the Internet.
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• Provide customer service support and resolve routine problems and questions regarding client products and services.
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• Actively listen and ask questions to identify customer needs.
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• Advise on plan options, coverages, and pricing.
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• Process new and/or amended enrollments.
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• Ensure clients' customers enjoy authentic experiences.
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• Deliver expert customer experiences.

Requirements
• 1+ years of customer service experience.
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• Active resident license to sell P&C insurance.
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• High school diploma or GED.
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• Proficiency in fast-paced multi-tasking.
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• Eagerness to learn new technologies.
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• Passion for helping others.
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• Patient and empathetic nature.
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• Ability to pass a background check.
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• Must reside in the United States or have a valid U.S. address for residence.

Nice-to-haves
• Bilingual in Spanish and English.

Benefits
• Paid training (Classroom: 7 Weeks and Transition: 7 Weeks) and performance-based incentives.
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• Lucrative employee referral bonus opportunities.
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• Company networking opportunities with organized groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride).
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• 401K with company match.
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• Paid PTO and holidays.
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• Medical, dental, and vision insurance.
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• Comprehensive Employee Assistance Program (EAP).
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• Health and wellness programs.
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• Mentorship programs.
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• Modern, state-of-the-art office setting with advanced technologies.
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• Programs and events that support diversity, equity, and inclusion.
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• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day.

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