Amazon Connect Architect

Role: Amazon Connect Architect Location: Remote Responsibilities: • Architectural Design: Design and develop scalable Amazon Connect solutions tailored to specific business needs, considering migration strategies and integration with Salesforce Service Cloud Voice. • Migration Expertise: Lead and execute migration projects, assessing current contact center environments, devising migration strategies, and executing smooth transitions to Amazon Connect. • Salesforce Integration: Collaborate with Salesforce teams to integrate Amazon Connect with Service Cloud Voice, ensuring a unified and efficient customer service experience. • Solution Optimization: Continuously evaluate and optimize Amazon Connect setups, identifying opportunities for improved performance, cost-efficiency, and customer experience enhancements. • Technical Guidance: Provide guidance and technical expertise to internal teams and stakeholders regarding best practices, capabilities, and limitations of Amazon Connect and... Salesforce Service Cloud Voice. Requirements: • 10+ years of relevant IT experience involving cloud with at least 3 years of hands-on Amazon Connect experience • Proven experience as an Amazon Connect Architect or similar role, with a focus on migration strategies and Salesforce Service Cloud Voice integration. • AWS Solution Architect certification is preferred, showcasing expertise in architecting solutions on the AWS platform. • Hands-on experience with AWS services integrated with Amazon Connect, such as AWS Lambda, Amazon S3, Amazon Lex, Amazon DynamoDB, Amazon Firehose, and others. • Deep understanding of Amazon Connect functionalities, including but not limited to contact flows, WFO, integrations, and AWS services supporting Connect. • Proficiency in Salesforce Service Cloud Voice setup, configuration, and integration with Amazon Connect. • Strong communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders. • Experience in leading migration projects, from assessment and planning to execution and post-migration optimization. • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. Additional Preferred Qualifications: • Familiarity or direct experience with telecom regulations and compliance standards, particularly in relation to contact centers and telephony services. • Prior involvement in phone number porting processes, understanding the intricacies and requirements involved in transferring phone numbers between carriers or services. • Knowledge of industry best practices regarding telecom compliance, data security, and privacy regulations relevant to contact center operations

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