Customer Care Specialist I

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties...
• Oversee the daily activities for the account in which they are assigned.
• Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance.
• Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer
• Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager.
• Oversee the coordination and follow up of each event scheduled or unscheduled.
• Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor.
• Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager.
• Other duties and projects, as assigned.

Qualifications

Minimum
• High School Diploma/GED
• Requires strong communication and customer service skills
• Excellent skills to work effectively with teams throughout the organization
• Knowledge in Microsoft Office Suite.
• Must be a good team player and able to handle multiple projects with high volumes of events.

Preferred
• Degree in related discipline
• Experience in industry desired

Other Requirements: Skills and Abilities • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Collaborative - Ability to work with others to find solutions. • Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent, and receives and processes feedback. • Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing. • Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust. • Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. • Interpersonal – Ability to develop and maintain relationships with others. • Organized - Possessing the trait of being organized or following a systematic method of performing a task. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. • Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines

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