Customer Service Rep

Smith Construction Co, a leading name in the construction industry, is looking for a highly organized and detail-oriented Administrative Assistant to join our team. If you are a proactive individual with excellent communication skills and a passion for supporting administrative functions, we invite you to apply. Join us in contributing to the success of our dynamic construction... company. Responsibilities: Join the Colvos Construction team as a Customer Service Representative and be the friendly voice that defines our commitment to exceptional service! We are looking for individuals with excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a collaborative environment. If you're ready to play a vital role in enhancing our customer experience, we invite you to apply. Responsibilities: • Customer Interaction: Serve as the first point of contact for customers, addressing inquiries, providing information, and resolving issues with a friendly and customer-centric approach. • Order Processing: Assist customers with product orders, ensuring accuracy and efficiency in the processing of transactions. • Issue Resolution: Investigate and resolve customer concerns, collaborating with various departments to provide effective solutions. • Product Knowledge: Stay informed about Colvos Construction's services and offerings to provide customers with accurate information and promote additional services. • Communication Hub: Act as a liaison between customers and internal teams, ensuring clear and effective communication. • Documentation: Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our customer relationship management (CRM) system. Requirements: • Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor. • Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions while maintaining a positive customer experience. • Multitasking: Capable of efficiently managing multiple tasks in a fast-paced customer service environment. • Adaptability: Willingness to adapt to changing procedures and customer needs. • Computer Proficiency: Comfortable using CRM software and navigating various computer systems. • Availability: Flexibility to accommodate varying shifts, including weekends and evenings. How to Apply: Ready to be the face of exceptional customer service at Colvos Construction? Send your resume and a cover letter outlining your relevant experience Colvos Construction is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Join us and be a key player in elevating our customer service standards! Job Types: Full-time, Part-time Pay: $19.00 - $21.00 per hour Benefits: • 401(k) • Flexible schedule • Paid time off • Work from home Experience level: • 1 year

Shift:
• 8 hour shift
• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• Remote

Work Location: Remote

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