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Posted 2025-04-06Liquibase delivers world-class enterprise solutions that automate and streamline the DevOps database change process. These solutions leverage the industry's open-source leader with over 100 million downloads. At Liquibase, you can expect to revel in high growth across the board  in the number of customers we support, in the experiments we run, in the scope and complexity of our technical... projects, and the list goes on.
Liquibase is hiring a Developer Support Engineer to enhance our database change management product. The ideal candidate has a passion for helping customers and solving complex technical issues with experience with customer support and DevOps. They are excited to work alongside developers to build, improve, and deliver significant product enhancements that solve challenging problems in the database DevOps & CI/CD space.
What youÂll be doing:
 Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
 Communicate with customers through a ticketing system, with phone calls and screen sharing
 Collaborating cross-functionally with Engineering and other teams to troubleshoot issues
 Managing high-priority, time-sensitive support escalation tickets and calls
 Working with customers to gather information for understanding and reproducing reported potential product issues
 Root cause isolation and development of product fixes
 Updating and creating documentation, knowledge base articles and training materials to improve the customer experience
 Mentoring customer-facing teams on technical issues and best practices
 Strive to improve overall customer satisfaction by providing timely information and resolving customer issues
 ?Helping to define processes that improve support and maintenance
 Work a weekend on-call rotation every 4-8 weeks
Must haves
 4 years of technical experience with 2 years in a customer facing role
 Hands-on experience with Java or Groovy
 Experience with Java build tools like Maven or Gradle
 Solid understanding of networking principles and server administration, specifically Windows Server and Linux
 Proficient in cloud platforms, such as AWS and Azure
 Experience configuring and troubleshooting at least two of the following:
 Load Balancing Technology
 SAML and OIDC Identity Protocols
 X.509 and general certificate management processes
 LDAP, Kerberos authentication protocols, and Active Directory architecture
 Strong working knowledge of popular DevOps tools and services such as Jenkins, Docker, Artifactory/Nexus, Kubernetes
 Excellent troubleshooting skills
 Ability to build trust while managing critical issues for high-profile customers
 Strong customer service skills, including managing customer expectations, and moderating customer calls
 Demonstrated strong analytical and problem-solving skills including ability to make self-directed progress towards a solution
 The ability to build knowledge of new technologies easily
 Technical experience with a variety of databases including, but not limited to: Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake
 Experience with source control (such as Git & GitHub) and shell scripting
 Demonstrable curiosity, empathy, passion, integrity, and outstanding attention to detail
 Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
 Be located in CST or EST time zone
Nice to Haves:
 Understanding of Continuous Integration and Continuous Deployment concepts and practices
 Experience using Liquibase or Liquibase Fundamentals Certification
Perks of life at Liquibase:
 Remote First culture, potential for company-wide in-person gatherings
 Home office allowance for remote workers
 Meaningful equity (US only)
 Comprehensive health, vision, and dental benefits - country dependent
 Generous paid time off and paid holidays
 401K matching (US only)
 No punks, no jerks culture
 Growth opportunities and ability to move up within the company
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