Remote work from home jobs hiring immediately
Posted 2025-04-06Remote Customer Service Representative
Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time - for our professionals, for customers, and for partnered... employers. This is an exciting opportunity with growth potential!
Available shifts:
 Schedule A is Monday to Friday, 7:30 AM to 4:00 PM
 Schedule B is Monday to Friday, 9:30 AM to 6:00 PM
 Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM
Responsibilities of the Customer Service Representative
 Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
 Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
 Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support
 Call clients and customers to inform them about the companyÂs new products, services and policies
 Guide callers through troubleshooting, navigating the company site or using the products or services
 Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
 Collaborate with other call center professionals to improve customer service
 Help to train new employees and inform them about the companyÂs customer management policies
 Prepare call performance reports. Manage call performance
 Maintain database by entering information on every call
Requirements of the Customer Service Representative
 Strong communication, both written and verbal
 Great active listening skills
 Exceptional interpersonal and rapport building skills
 A patient and empathetic attitude
 Strong time management and organizational skills
 Adaptability and flexibility. Comfortable working in fast-paced environments
 Troubleshooting skills, either basic or advanced, depending on the role and industry
 Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems
 Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
 Ability to speak multiple languages, especially those common among callers
Compensation for the Customer Service Representative
 Starting base pay is $16.00 to 18.00 / hr., depending on schedule & role
 Overtime is also available
 Weekly pay
 Paid Time Off (start accruing time immediately)
 7 Paid Federal Holidays and 1 Floating Holiday
 Health, Vision and Dental Insurances (coverage starts on Day 1!)
 Apply today!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
 Dental insurance
 Health insurance
 Paid time off
 Paid training
 Vision insurance
 Work from home
Schedule:
 10 hour shift
 8 hour shift
 Day shift
 Monday to Friday
 Overtime
Supplemental pay types:
 Bonus pay
Work Location: Remote
 Health insurance
Apply Job!