Clinical Care Coordinator - Remote

Position: Clinical Care Coordinator - Remote in Grand Rapids, MI OR Traverse City, MI If you are located within Grand Rapids, MI or Traverse City, MI, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges... Optum Home & Community Care, part of the United Health Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere. As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.? The Care Coordinator role is a critical member of the Landmark Interdisciplinary Team. This role reports to a Supervisor or the Director, Health Services. Responsibilities are to ensure a positive patient experience with Landmark, as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is full-time, Monday – Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 08:30am – 05:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our offices are located at 77 Monroe Center Street NW, Suite 600, Grand Rapids, MI 49503 and 13919 S West Bay Shore Dr. STE G03 Traverse City, MI 49684. Employees will be required have flexibility to visit the office at least once per month for team meetings and/or training. • All Telecommuters will be required to adhere to United Health Group’s Telecommuter Policy. Primary Responsibilities: • Scheduling/rescheduling visits • Calendar management • Medical records • Consents/ROIs (release of information) • Informational packets • Regular contact with provider groups to collect clinical data. • Support patients in scheduling home visits. • Ensure that Landmark has all documentation available regarding patient conditions. • Support Landmark providers and Nurse Care Managers with operational and clinical tasks. • Handle escalated patient issues, ensuring the appropriate resources are involved. • Follow triage protocol when needed. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years or older • 6+ months of experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or medical office assistant, or administrative role in a health care setting • Experience with handling customer service issue resolution • Basic proficiency with Microsoft Excel (open, enter data, edit, save), Word (opening, reading, saving files), intermediate proficiency with Outlook (email, calendar, scheduling) • Ability to work between the hours of 8:30am - 5:00pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends. Preferred Qualifications: • Prior experience working with triage protocol • Experience with escalated customer service issue resolution. Telecommuting Requirements: • Reside within commutable distance of Grand Rapids, MI or Traverse City, MI including the ability to attend monthly onsite trainings. • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Ability to keep all company sensitive documents secure (if applicable) • Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: • Critical thinking skills and flexibility are required for success in role • Ability to juggle competing priorities • Communication skills (verbal/written) At United Health Group, our mission is to help people live healthier lives and make the health system work better for At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are…

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