Customer Support Representative - Work From Home Opportunity

• This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR* VXI is hiring immediately for Work at Home Customer Service Representatives... If you want a job that you can build into a career and have opportunity for growth as well as stability, then VX is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team! As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members. Work-at-Home Customer Care Representative Qualifications: • Excellent written and verbal language skills in English (required) • Demonstrates a passion for outstanding customer focus • HS Diploma / GED • Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred • Adept at navigating ambiguous customer situations • Routinely demonstrates listening skills and is attentive to customer needs • Skilled at customer engagement • Maintains composure across a variety of customer and peer interactions • Embodies approachability with peers and customers alike • Delivered consistent results in previous roles • Ability to multi-task and navigate multiple, different work streams and tools • Ability to work independently with limited supervision • Exhibits patience during complex customer issues • Willingness and ability to appear on live video with co-workers • Ability to type in excess of 45 WPM with 95% accuracy • Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year. Additional Requirements Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements • You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours. • You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment. • You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream • You are a self-starter who is comfortable in an environment remote from co-workers and managers Work-at-Home Customer Care Representative Benefits: • Full Health Insurance (Medical, Dental, & Vision) • Fun Work Environment • Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran • Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply • Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral. • TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate. Job Type: Full-time Pay: From $14.50 per hour Experience level: • Under 1 year Work setting: • Remote COVID-19 considerations: Work Location: Remote

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