REMOTE 1099 Customer Service $14.00/hr - Mon - Fri DAY SHIFT ...

Voted “Best Place to Work in FL” by the Sun Sentinel 3 years in a row!

We’re searching for customer service agents to join us here at our dynamic call center for a tire support program. This is a remote 1099 Independent contractor position starting on April 15, 2024...

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
• You will be required to have your own equipment.*

Job Responsibilities: • Strong desire to be helpful and take ownership and resolve customer situations • Scheduling appointments for customers • Identify root cause of inquiries by asking probing questions to determine the best solution • Provided customer relationship management tool to research inquiries and document customer interactions • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems • Maintain required product knowledge to deliver best in class service • Exhibit a positive attitude and bring enthusiasm to work each and every day • Proven record of great attendance and demonstrating skills as a team player

Qualifications: • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Must be able to communicate effectively with customers, management, and co-worker

Compensation:
• Pay: Production $14.00/HR - Training: $12.00/HR
• Work Schedule: Monday - Friday 9 AM - 6:00 PM
• Training will be 10 days: Monday – Friday 9 AM – 5 PM

Technical Requirements / MUST have your own equipment:
• Two screens, can be 2 monitors or 1 monitor and 1 laptop
• Use of Windows 10 or 11 Home or Pro OS desktop or laptop (No Macs or Chromebooks)
• Hardwired internet connection directly to router- just WiFi is not accepted
• High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload
• A working computer camera
• Use of a USB or Wired headset with volume control & mute function

TECHNOLOGY REQUIREMENTS:

Operating System / PC
• Windows 10 or 11 Home or Professional operating system (no Macs or Chromebooks)
• Two (2) available USB 2.0 or greater ports

USB or Wired Headset
• Microphone, volume control, and mute functions

Camera
• Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10.
• Available on Amazon or any other major retailer.

Standard Connection / Speed
• Must have Hard-wired connection (no wireless)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

CPU Speed
• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
• 40 GB or more of available space
• 100 GB or more of total space

Memory
• 8 GB or RAM or better is preferable

Monitor*
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
• Dual monitors are required for this program*

Browser
• Latest version of Google Chrome for Windows

Maximum Latency Threshold
• 120 milliseconds (ms)

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Job Type: Contract

Pay: $14.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:
• 1 year

Shift:
• 8 hour shift

Weekly day range:
• Weekends as needed

Work setting:
• Call center
• Remote

Work Location: Remote

Apply Job!