Customer Service Representative -- Remote | WFH
Posted 2025-04-06About Us
Join a team that's dedicated to a mission beyond the ordinary. We're part of The Better Health Group, committed to enhancing the lives of seniors and transforming healthcare. Our goal is to provide exceptional care and support to seniors and their families, extending the concept of Better Health to our communities...
Position Overview
Are you passionate about senior care and committed to making a difference? As a VIP Helpline Agent, you'll be the first point of contact for our patients, providing empathetic support and assistance. Your role is crucial in ensuring our seniors receive the care they deserve.
Responsibilities
 Answer incoming calls from seniors in our community
 Gather and verify demographic information with care and professionalism
 Use problem-solving skills to identify and address caller needs effectively
 Document all interactions accurately and in accordance with procedures
 Provide reassurance and support to callers, demonstrating empathy and understanding
Requirements
 High school diploma or equivalent
 2+ years of customer service experience, preferably in healthcare
 Proficiency in Google Suite applications and data entry
 Strong verbal and written communication skills
 Familiarity with medical terminology is a plus
Physical Requirements
 Minimum internet speed of 30 Mbps download and 10 Mbps upload
 Dedicated workspace free from distractions or interruptions
Key Attributes
 Positive work ethic and commitment to our core values
 Team player who contributes ideas and feedback
 Ability to work independently and collaboratively
 Strong organizational and multitasking skills
 Respect for cultural diversity and sensitivity towards seniors
Why Join Us
At VIPcare, we value and support our team members. We're dedicated to providing excellent care and creating a positive work environment. Join us in our mission of Better Health for all.
If you're ready to make a difference and be part of a team that's transforming healthcare, apply now and join us on this extraordinary journey.
Employment Type: Full-Time
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