Senior Customer Service Representative (Escalations - Remote...
Posted 2025-04-06Employer Industry: Health and Wellness
Why Consider This Job Opportunity...
 Salary up to $55,000
 Opportunity for career advancement and growth within the organization
 Remote work opportunity
 Competitive total rewards package including a 401k with company match and healthcare coverage
 Supportive and inclusive work environment
 Chance to work with renowned brands in the health and wellness industry
What To Expect (Job Responsibilities)
 Answer consumer inquiries regarding product information under the guidelines of DSHEA
 Document complaints accurately and handle refund and coupon processing
 Maintain knowledge of brand information, product descriptions, and promotions
 Assist with technical inquiries and complaint handling
 Perform additional duties as assigned by the Supervisor
What Is Required (Qualifications)
 High School Diploma or GED required; Bachelor's degree preferred
 1+ years of Customer Service experience in a Call Center environment
 Proficiency in MS Office (Word/Excel/Outlook/Teams)
 Excellent communication, organizational, and problem-solving skills
 Empathetic, patient, and able to work under pressure
How To Stand Out (Preferred Qualifications)
 Bilingual in Spanish
 Experience in a health and wellness-related industry
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